These Terms of Service ("Terms") form a binding legal agreement between you ("Customer", "you") and Systemize Agency ("we", "us", "our") and govern your access to and use of our website, digital products, templates, documents, files, and related materials (collectively, the "Products"). Please read carefully — by purchasing, downloading, or accessing any Product you confirm that you have read, understood, and accepted these Terms in full.
1. Acceptance & eligibility
By placing an order, ticking the acceptance checkbox at checkout, downloading any file, or otherwise using a Product, you agree to be bound by these Terms, our Privacy Policy and our License & Use page, all of which are incorporated by reference. You confirm that (a) you are at least 18 years old, (b) you have full legal capacity to enter into this agreement, and (c) if you purchase on behalf of a company, you are authorised to bind that company.
2. Nature of the Products
The Products are digital, downloadable business documents (such as SOPs, templates, contracts, frameworks, and similar materials). They are delivered electronically as files (typically inside a ZIP archive) via a secure download link sent to the email address you provided at checkout.
3. Order, payment & delivery
Payments are processed by Stripe. Prices are shown in CHF and exclude any applicable taxes unless stated otherwise. Delivery occurs immediately upon successful payment confirmation. It is your responsibility to provide a valid email address and to ensure that download links are not blocked by spam filters.
4. No refunds — final sale
Because the Products are digital goods delivered instantly and become accessible to you the moment payment is confirmed, all sales are final and non-refundable. By completing checkout you expressly waive any statutory right of withdrawal that may otherwise apply to distance contracts for digital content (including, where applicable, the right of withdrawal under EU Directive 2011/83/EU and equivalent provisions). Refunds will only be considered in the rare event that a Product is technically corrupted and we are unable to provide a working replacement.
5. Limited license
Subject to your full and continued compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use, modify (for internal adaptation only), and store the Products solely for the internal operation of one (1) single business entity that you own or directly control. The license takes effect upon successful payment and continues indefinitely unless terminated under Section 8.
6. Reservation of rights
We retain all right, title, and interest in and to the Products, including all copyrights, trademarks, trade secrets, know-how, and other intellectual property rights. No ownership is transferred to you. All rights not expressly granted in these Terms are reserved by us.
7. Strict prohibitions — no resale, no redistribution
The following activities are strictly prohibited and constitute a material breach of these Terms. You may not, and you may not permit, encourage, or enable any third party to:
- Resell, resublicense, rent, lease, lend, sell, trade, auction, or otherwise commercially distribute the Products or any derivative work, in whole or in part, in any medium or format, whether for profit or not.
- Republish, redistribute, share, upload, mirror, host, or make the Products publicly available on any website, marketplace, file-sharing service, cloud drive, Discord/Telegram/WhatsApp group, torrent network, AI training dataset, paid or free community, course, vault, or content library.
- Repackage, rebrand, white-label, bundle, or incorporate the Products into any product, service, template pack, course, membership, or offering that is sold, licensed, or distributed to third parties.
- Use the Products to create a substantially similar product, template, or framework intended to compete with us or to substitute for the original Product.
- Use the Products, in whole or in part, to train, fine-tune, prompt, or evaluate any machine-learning or AI model, or to generate datasets or outputs that incorporate the Products.
- Remove, alter, obscure, or circumvent any copyright notice, watermark, fingerprint, attribution, licensing notice, identifier, or technical protection measure embedded in the Products or in the delivery mechanism.
- Share your account, download link, download token, ZIP archive, or any individual file with any person or entity outside the licensed business.
- Use the Products in a manner that violates applicable law or infringes the rights of any third party.
For clarity: the license is granted to one business only. Use by a parent company, subsidiary, sister entity, franchisee, agency client, or contractor outside the licensed business requires a separate license purchase per entity.
8. Anti-piracy, monitoring & enforcement
Each download is associated with the purchaser's email, payment record, IP address, and a unique download token. We may embed visible and invisible identifiers, watermarks, fingerprints, canary tokens, and other tracking metadata in delivered files in order to identify the original purchaser of any leaked or redistributed copy. By accepting these Terms you expressly consent to such tracking.
We actively monitor the internet, marketplaces, file-sharing platforms, and AI-generated content for unauthorised copies. If we determine, in our reasonable discretion, that you have breached Section 7, we may, without prior notice and in addition to any other remedy:
- Immediately revoke your license and disable your download links;
- Block future purchases from you or any associated person or entity;
- Issue takedown notices (including DMCA notices) to hosting providers and platforms;
- Recover from you all reasonable enforcement costs, including legal fees and investigator fees;
- Claim liquidated damages in the amount of CHF 5,000 per unauthorised copy distributed, or ten (10) times the original purchase price of the affected Product, whichever is higher, plus any further actual damages, lost profits, and disgorgement of profits attributable to the breach;
- Pursue any and all available civil and criminal remedies, including injunctive relief, without the need to post a bond.
You acknowledge that the liquidated damages above represent a reasonable pre-estimate of the harm caused by unauthorised redistribution, given the difficulty of quantifying the diffuse harm to our market, brand, and pricing power, and are not a penalty.
9. Indemnification
You agree to defend, indemnify, and hold harmless Systemize Agency, its owners, employees, and contractors from and against any and all claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to (a) your breach of these Terms, (b) your misuse or unauthorised distribution of the Products, or (c) your violation of any law or third-party right.
10. Disclaimers
The Products are provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We make no representations or guarantees regarding any business, financial, legal, or other outcome you may achieve by using the Products. The Products do not constitute legal, tax, financial, or professional advice; you are solely responsible for adapting them to your jurisdiction and circumstances and for seeking qualified professional advice.
11. Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Systemize Agency be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of the Products, even if advised of the possibility of such damages. Our aggregate liability arising out of or related to these Terms or the Products shall not exceed the amount you actually paid us for the specific Product giving rise to the claim in the twelve (12) months preceding the event.
12. Termination
Your license terminates automatically and immediately if you breach any provision of these Terms. Upon termination, you must (a) cease all use of the Products, (b) permanently delete all copies of the Products in your possession or control, including derivative works, and (c) on request, certify such deletion in writing. Sections 4, 6–11, and 13–16 survive termination.
13. Changes to these Terms
We may update these Terms from time to time. Updated Terms apply to purchases made on or after the "Last updated" date shown above. Your continued use of the Products following any update constitutes acceptance of the revised Terms.
14. Assignment
You may not assign or transfer these Terms or any rights granted hereunder, by operation of law or otherwise, without our prior written consent. Any attempted assignment in violation of this section is void. We may assign these Terms freely.
15. Governing law & jurisdiction
These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The exclusive place of jurisdiction for any dispute arising out of or in connection with these Terms is Zurich, Switzerland, subject to any mandatory consumer protection laws of your country of residence.
16. Miscellaneous
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision shall be replaced by a valid one that most closely reflects the original economic intent. Our failure to enforce any right or provision is not a waiver of such right or provision. These Terms, together with the Privacy Policy and License & Use page, constitute the entire agreement between you and us regarding the Products.
17. Contact & piracy reports
For questions about these Terms, license clarifications, or to report unauthorised distribution of our Products, contact us via the channels listed on our website. We appreciate reports of piracy and may, at our discretion, reward verified tip-offs.